Your phone rings. Orderline answers, takes the order and sends it to you.
It works from your menu, price list or services. It reads every order back and waits for the caller to say yes. When it is not sure, it takes a message and texts you.
Free to set up and test. You only pay when you go live.
It can only sell what is on your menu, at your prices. It reads every order back and the caller must say yes. Totals are worked out by our system, never guessed. When it is not sure, it takes a message and texts you. Nothing you change reaches callers until it has been tested, except sold out, off the menu, closed today and pause, which work straight away.
How setup works
Five steps. You can stop and come back at any point.
- Create your accountFree. We text a code to your mobile so we know it is you.
- Tell us about your businessThe number your customers call, your hours, and your menu, price list or services.
- Setup callOrderline calls you, or you call it, and goes through the detail. About 15 minutes.
- Test itRing it yourself and order like a customer. Test orders are always marked Test.
- Go livePick a plan, then forward your number when you are ready. Your line does not change until you do.
Who it is for
Food and takeaway
Pizza shops, cafes, bakeries and takeaways. Pickup and delivery orders straight to your till.
Retail stores
Orders, holds and stock questions, answered from your own product list.
Wholesale and distribution
Knows your account customers by their number, checks stock and cut off times, and takes their purchase order number.
Trades
Plumbers, electricians and builders. Takes the job details, books a visit or a quote, and states your call out fee.
Services
Salons, cleaners and mechanics. Books the right service for the right length of time.
Clinics
Books and moves appointments. Never gives health advice, and keeps what callers say private to your practice.
The order is right before it reaches you
It reads every order back
Items, total and time are each read back, and the caller says yes to each before anything is sent.
It works from your list
It only offers what you sell, at your prices. If it is unsure, it asks. It does not guess.
Allergy questions are careful
It only repeats what you told us about that item. If you told us nothing, it takes a message for you.
Nothing is typed twice
Confirmed orders go into your till or ordering system, or by text and email if you do not use one.
The phone stops running your shift
Every call gets answered
In the rush, after hours, or when everyone has their hands full.
Staff stay on the job
Nobody leaves the oven, the counter or the van to pick up the phone.
You choose when it answers
Every call, only when you are busy or miss it, or only when you are closed.
What the phone costs you now
Put in your own numbers. The figures start as an example.
An estimate from the numbers you enter. It does not count orders lost when the line is busy, or the cost of a wrong order.
No offshore call centre needed
No seats to pay for, no one to train, and no time zone gaps. It answers on your hours, including nights, weekends and public holidays.
What it will not do
It takes the orders and bookings. Your team still makes, packs, delivers and does the job. Calls that hang up before they reach us cannot be answered.